Contact us
A question about a plan, an installation or an order? Send an email. A person reads it, and there is no phone menu to work through.
Email support@balkanesim.app
Write in any language this site is published in; we answer in the language you wrote in.
Response time
We reply within one business day, and usually much sooner during European daytime hours.
Faster in the app
If the eSIM is already installed, use support inside the app: it attaches your plan details to the message, which saves a round of questions and works from the road.
Company
BILPP OÜTallinn, Estonia
support@balkanesim.app
Balkan eSIM is operated by BILPP OÜ, a company registered in Estonia. Press and partnership inquiries reach us at the same address.